1. Scope of application: This return policy applies to all items purchased in our clothing store, except specially customized items, underwear, swimwear, earrings, and other personal hygiene products.

2. Return conditions: If the goods you receive have quality problems, such as damage, stains, wrong delivery, not as described, etc., or the goods are damaged during transportation, you have the right to apply for a return within 14 days (14 days or more) from the date of receipt of the goods. The goods must be in original condition, unused, and fully packaged.

3. Application process: Our return process is designed to be simple and convenient for you. When applying for a return, please submit a return application through our customer service hotline or online customer service, and provide the order number, product photos and reason for return. Our customer service team will contact you within 24 hours of receiving the application to guide you through the return process.

4. Return address: Please return the goods to the designated return address according to our instructions. We will bear the return postage, provided that the reason for the return of the goods meets our return policy.

5. Refund processing: We are committed to ensuring your satisfaction. We will refund the amount to your account through the original payment channel within 3-5 working days after receiving the returned goods and confirming that their status meets the return conditions. The refund amount will not include the delivery fee of the original order unless there is a quality problem with the goods.

6. Exchange service: If you want to replace the goods, we also provide exchange service, provided that the goods meet the return conditions. You can select the exchange option in the return application and tell us the model of the goods you want to replace.

7. Special tips: We are here to assist you throughout the return process. In order to protect your rights, please check the status of the goods carefully before returning them to ensure that they meet the return conditions. At the same time, we recommend using a courier with a tracking service to return the goods and track the return's progress.

8. Policy modification: We reserve the right to modify this return policy at any time, and the modified policy will take effect immediately. Please check this policy regularly to understand the latest return regulations.

9.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the expresscompany you choose. If due to our reasons, the good sreceived are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.