Shipping policy

Shipping Policy - Xzlvtu

At Xzlvtu, we strive to get your free-spirited bohemian pieces to you as smoothly and quickly as possible. Below is a detailed breakdown of our shipping process, timelines, and related information to keep you informed every step of the way.

1. Order Processing Time

After you place an order, we need time to carefully prepare, inspect, and package your items to ensure they arrive in perfect condition.

  • Processing Time: Typically 1–3 business days (Monday–Friday, excluding weekends and public holidays).
  • Note: During peak seasons (e.g., holidays, sales events) or for custom-style items, processing may take up to 5 business days. We’ll notify you via email if there’s any delay.

2. Shipping Destinations & Delivery Timelines

We currently offer shipping to most countries worldwide. Delivery times vary by location and shipping method selected at checkout:

Shipping Zone Shipping Method Estimated Delivery Time
Domestic (Your Country)* Standard Shipping 3–7 business days
International Standard International Shipping 10–20 business days
International Express International Shipping 7–14 business days

Please replace "Your Country" with your primary shipping region (e.g., "United States," "United Kingdom") for clarity.

3. Shipping Fees

Shipping fees are calculated based on your order’s total weight, destination, and selected shipping method. You can view the exact shipping cost before completing your purchase—simply add items to your cart, enter your shipping address, and the system will automatically display the fee.

  • Complimentary Shipping: Enjoy free standard shipping on domestic orders over [e.g., $50 USD / £40 GBP] and international orders over [e.g., $100 USD / £80 GBP].

4. Order Tracking

Once your order ships, we’ll send a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a link to the carrier’s website (e.g., USPS, DHL, Royal Mail), where you can monitor your package’s real-time status until delivery.

  • If you don’t receive the tracking email within 4 business days of placing your order, please check your spam folder first, then contact us at Xzlvtu@outlook.com for assistance.

5. Shipping Restrictions & Exceptions

  • We cannot ship to PO boxes, APO/FPO addresses, or certain remote regions (we’ll notify you at checkout if your address is in a restricted area).
  • International orders may be subject to customs duties, taxes, or fees imposed by your country’s government. These charges are the responsibility of the recipient (we do not cover or collect them). For details, please check with your local customs office before ordering.
  • Delays may occur due to unforeseen circumstances (e.g., customs inspections, weather, carrier delays). We’ll work with the carrier to resolve issues, but we cannot be held liable for delays caused by factors outside our control.

6. Missing or Damaged Packages

  • If your package shows "delivered" but you haven’t received it, please first check with your neighbors, building management, or local post office (carriers sometimes leave packages in secure locations). If you still can’t locate it, contact us within 3 business days of the "delivered" status.
  • If your items arrive damaged or incorrect, please email us at Xzlvtu@outlook.com within 48 hours of delivery, including:
    1. Your order number
    2. Photos of the damaged item(s)
    3. Photos of the shipping package (if damaged)
      We’ll review your request and arrange for a replacement, refund, or other resolution promptly.

7.Temporary Delivery Restrictions

  • The following regions are currently unavailable for delivery:India, Egypt, Ethiopia, Saudi Arabia, Bangladesh, Singapore, Philippines, Iraq, Pakistan, Albania, Ecuador, Guatemala, Algeria, Myanmar, Thailand, Tunisia, Morocco, Kenya, Palestine, Iran, Uganda.

8. Delivery Delay Notices

  • Custom Order Delay: For custom products requiring complex prints or craftsmanship, the production & delivery time will be extended by 3-5 days compared to standard custom orders.
  • Customs & Final Delivery Delay: In certain countries/regions, customs clearance and final delivery may be delayed. The total delivery time will be 3 days longer than the original estimated time stated on the website.
For more questions about shipping, feel free to reach out to our team at Xzlvtu@outlook.com.

Warm regards,
The Xzlvtu Team