Shipping policy
1. Global delivery service: Our unwavering commitment is to provide a seamless shopping experience for customers worldwide. This is why our delivery service spans most countries and regions across the globe. No matter where you are, you are part of our global family, and can enjoy our products and services.
2. Delivery time: International delivery time varies depending on the destination. Generally, standard delivery takes 7-20 working days, while expedited delivery is completed within 3-10 working days. Please choose the appropriate delivery method that fits your needs when placing an order.
3. Delivery fee: International delivery fees are calculated based on the destination and the weight of the goods. The specific fee will be displayed when you check out. As a token of our appreciation, we provide free shipping services for orders of a certain amount. For details, please refer to the website announcement or contact customer service.
4. Duties and taxes: Due to different tariff policies in other countries, you may need to pay import duties and taxes. The destination country's customs determine these fees and are beyond our control. Please understand the tariff policy of the destination country before placing an order to avoid additional costs.
5. Delivery tracking: We provide full tracking services. You can check the delivery status of the goods in real-time through the order details page or email notification. If you do not receive the product within the estimated delivery time or encounter other delivery problems, please get in touch with our customer service in time.
6. Delivery to particular areas: Delivery services may not be provided to some regions or countries due to logistics restrictions, policy regulations, etc. Before you place an order, the system will automatically detect the delivery address. If delivery is impossible, we will provide alternatives or cancel the order.
7. Delivery address change: If you need to change the delivery address before the product is shipped, please contact us as soon as possible. We are here to assist you and will do our best to accommodate your request within our capabilities. Once the product is shipped, we may no longer be able to change the delivery address, but we will still be here to help in any other way we can.
8. Delivery policy adjustment: We reserve the right to adjust our international delivery policy at any time to better serve global customers. Please check our policy regularly to obtain the latest delivery information.